Social Exec Comms – Technology Sector

Brief

At the start of 2021 we began working with one of our existing clients, a global technology giant, on an Exec Comms (Executive Communications) programme managing the LinkedIn and Twitter profiles of one of their most senior executives – the company’s president.

Approach

Their President wanted to build his presence on social media, but was struggling to find time to manage his profiles due to an extremely busy work and home life. That’s where we stepped in! 

We started this programme with four clear objectives:

• To build a strong network of connections, encouraging two-way engagement.
• To create a prominent social presence for the Executive by sharing regular engaging content and meaningful community engagement.
• To establish the Executive as a thought leader among the C-suite. 
• To deliver a measurable impact on the brand.

We began by establishing a series of Content Pillars, so that we could ensure our content remained in line with his goals/KPIs. We used these Content Pillars to create content for LinkedIn and Twitter, based on the Executive’s interests, monthly schedule, and upcoming events. Our team also reviewed his Twitter and LinkedIn news feed for reactive, timely articles and posts that we recommended he engage with. To help with his replies, we created engaging copy for him to use.

Managing the Executive’s network is just as important as creating content. When we started the partnership, the Executive had 1,500+ outstanding connection requests on LinkedIn, which we reviewed and accepted/rejected people based on agreed criteria. 

We then created a Network Map of his community, identifying key people within his existing network and recommending social influencers he could be engaging with.

We constantly monitored these important connections, to ensure we were encouraging two-way communication on a regular basis.

We provided the client with a details  monthly report, analysing data and trends based on posts from the previous month, and making suggestions to improve the Executive’s post performance.

This approach delivered rapid and impressive results.

In the first 30 days of our contract, the Exec’s reach and engagements doubled. In our first 90 days, we trebles his reach (up to 365,000 views) and number of engagements.

Over 18 months we added over 10,000 new followers to his account.

Our pro-active management helped increase his LinkedIn SSI (Social Selling Index score) from 74 to 78, against a benchmark of 70. Our posts also helped him to achieve Top Voice (i.e. influencer) status on LinkedIn.