online communities
Due to a little pandemic you may or may not have heard of, most of the country is currently working from home. For many people, this is an entirely new way of working, and for business owners and managers, it can be hard to know how to keep your team happy and motivated in such...
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private social media
At the start of January I was asked by a brand to present a review of the top 10 leading trends in social media for 2016. This is the first post in a series I’ll be writing about the trends I selected. A few months ago, Martin Hill-Wilson (who wrote the book on social customer service, literally),...
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