Community Manager

Community Manager 


Community Managers are responsible for creating meaningful connections for our clients across all social channels. This requires the Community Manager to fully understand the client, their mission, services/products, brand, tone-of-voice and customer personas.

Responsibilities include:

  • Actively monitoring the client’s social channels and flagging problems or opportunities.
  • Building a strongly committed community by using best practice techniques to engage with fans/followers both reactively and proactively.
  • Ensuring that high-quality content/posts (provided by the Creative team) are scheduled and published according to agreed frequencies.
  • Advising the Creative Team on social content creation.
  • Supporting influencer marketing by engaging with named influencers and helping with influencer identification.
  • Contributing to client reports.

Required skills include:

  • Excellent written communication skills
  • Strong interpersonal skills
  • Strong organizational skills
  • Good technical skills (i.e. using our CM software)


  • Full-time, permanent
  • Based in Comberton (5 miles west of Cambridge)

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